Serving 10 Florida counties, Duval to Indian River, since 1989

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Frequently Asked Questions

Quick answers for residents, owners, and board members.

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FAQ

Your questions, answered

Have a question that isn’t answered here? Call 386-446-6333 or email [email protected] and our team will be glad to help.

Frequently Asked Questions
Services and scope

What services does SSMG provide?

Full-service management for HOAs, COAs, and commercial associations – financial management, board meeting coordination, vendor management, covenant enforcement, communications, and consulting.

Onboarding, contracts and pricing

What happens when our association switches to SSMG?

We follow a six-step onboarding process: banking and owner introductions, resident information, accounting setup, document and contract review, vendor review, and priority planning with your board.

Onboarding, contracts and pricing

How is pricing determined?

Every engagement is scoped to your association – one size doesn’t fit all. Request a proposal and we’ll prepare a management plan for your community.

Boards and governance

Does our board keep control of decisions?

Yes. Your board maintains complete control. We handle day-to-day operations so the board can focus on governance.

Projects, capital planning and strategy

What is strategic / capital planning and why is it important?

Strategic planning ensures long-term stability through budgeting, reserve studies, and capital projects.

Projects, capital planning and strategy

Can you help with major renovation projects?

Yes. Our leadership team consults with boards on preparing for major renovations, reviewing construction contracts before signing, and acting on common-area improvements.

Projects, capital planning and strategy

Do you facilitate board retreats or strategy sessions?

Yes. Our consulting services include board member development, conflict resolution, and strategy sessions tailored to your association.

Residents, owners and board members

Where do owners pay assessments or submit requests?

Through the Owner / Resident portal at home.ssmgfl.com, where you can also find community documents and contact information.

Because Community Should Feel Like Home

We check all the boxes – while thinking outside them

Tell us about your community and we'll put a proposal together. One size doesn't fit all – yours won't either.

Request a Proposal

Tell us about your community

Share a few details and we will prepare a management plan scoped to your association. One size doesn't fit all.

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You can also contact our team.

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